Frequently Asked Questions
Quick answers about shopping, delivery, and support at Swisstools.
Where is Swisstools located?
Swisstools is based in Port Harcourt, Rivers State, Nigeria — No 5, Chief Tom Agbuji Street (Cherubim Road), Mile 3. We supply mechanical tools, workshop gear, and industrial equipment to customers nationwide.
Do you deliver across Nigeria?
Yes. We deliver nationwide from Port Harcourt. Shipping fees are calculated at checkout based on your delivery address and order weight.
How long does delivery take?
Most orders are fulfilled within a standard delivery window shown at checkout (typically up to 7 calendar days, depending on location and stock). You can track progress from your orders page after purchase.
What payment methods do you accept?
We accept secure online payments via Paystack, including cards and other Paystack-supported methods available in Nigeria.
Are your tools genuine and suitable for professional use?
We stock quality mechanical tools, power tools, and industrial equipment for workshops, construction sites, and businesses. Product pages list brand, specifications, and stock so you can buy with confidence.
Can I return or exchange a product?
Yes — eligible returns follow our Returns Policy. Contact support@swisstools.store or use the Contact page if you need help with a return or exchange.
How do I track my order?
After signing in, open My Orders to see status updates (Order Placed, Processing, Shipped, Delivered). You will also receive email updates when relevant.
How can I contact customer support?
Call +234 913 232 8654 or +234 903 947 4538, email support@swisstools.store, message us on WhatsApp, or use the contact form on our Contact page.
Still need help? Contact us.